SHIPPING POLICY

* Delivery Time = Processing Time + Shipping Time

Shipping options

We offer free standard shipping during our Halloween event( end date: 2023.10.31 00:00:00 EST ). As your orders may be handed over to local carriers for the final leg of delivery, tracking may not be available every step of the way.

Shipping address

Please make sure that you have provided the correct and current address for shipping and delivery. You may use P.O. boxes as your shipping address. But certain items can only be delivered to physical addresses. Large products, valuables, perishables, products with age-based restrictions, or items shipped via private carriers may require a physical mailing address or signature confirmation to be successfully delivered. We may also indicate in the product listings that We are unable to ship products to P.O. boxes. Items cannot be delivered to security-restricted areas such as military bases.

Shipping time and cost

1) After an order has been successfully paid and confirmed, you will see the estimated delivery time and cost for shipping on your order confirmation page. You will also receive an order confirmation message that will outline the estimated processing time for your order.

2) The warehouse may take 2-5 business days to process your order. 

3) You'll receive a shipment notification message that will provide you. We will also provide you the tracking number when it is ready. You can view this estimated delivery time under each package in your order history at the same time.

4) In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most up to date delivery date.

- Shipping Cost & Transit Time

 

Issues regarding delivery

If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately and within 90 days of the order date.

Delivery Information

All our orders are delivered by DHL, FEDEX, UPS and other courier companies with express service that requires a signature upon delivery. To track or make changes to your delivery, you can contact DHL, FEDEX, DPD and other courier partners directly through their portals. Also, please note that CHINA public holidays will affect your expected delivery date.

Express fee：Different countries and regions may charge different courier fees, please refer to the final payment fee

Please note: Orders placed after the cut-off times or on weekends and public holidays will be processed on the next working day.

Please note: Your order processing time is 2-5 business days. Standard shipping time is 10-25 Business Days.

All orders are shipped from the CHINA.

We are currently offering free shipping on all orders. If placing an order on Friday after 1 pm (GMT), your order will be processed on the next working day (Monday). Orders to Remote Areas may be subject to an additional 3 - 7 working days’ delivery time. Terms & Conditions apply.

Please note that for international orders, delivery may be delayed due to situations beyond our control, war effect, customs delays, adverse weather conditions or an unexpected increase in demand. Please contact our Customer Service Team (sales@hiholly.com) or Courier partner for an update related to your order.

Hiholly does not ship orders to P.O. Boxes.

TRACK YOUR ORDER

When your order is dispatched, we will send you a confirmation email with your tracking details so you can follow your order’s journey.

Please contact us if you have any questions or concerns about your order.

Telephone: +86 18054279443

Email: sales@hiholly.com

When contacting us, please provide your order number so that we can give you a fast and accurate response.